Refund Policy


Refunds are available up to Your Departure Date as long as there is no risk to the Policy. Refunds will also be issued if a supplier cancels or alters service and all of Your non-refundable prepaid travel arrangements. Insured by Us are refunded without penalty. No refund of Premium will be made in the event that a claim has been paid, incurred or reported under this Policy. Annual policies are non-refundable 10 days after the Start Date as shown on Your Confirmation of Coverage. All refunds must be requested through Your issuing agent.




Why Choose 1Cover Travel Insurance?

BagTrak Service

Lost luggage is an unfortunate reality of travelling. Don't spend your holiday on the phone with the airline, BagTrak services can help to locate and deliver lost or delayed luggage.



One Million Customers

We are proud to say that we have provided cover to over one million customers around the world. We have a travel insurance policy to suit your needs.


Concierge Service

If you need help trying to find hard-to-get tickets to concerts or sporting events while travelling, our Concierge Service is available 24/7 to help you do all of these and more!


LiveTravel Team

If something goes wrong while you are travelling our LiveTravel™ team will assist you with most travel-related problems, such as re-booking flights, making last minute hotel reservations, land transportation, and more.

Coverage For The Family

Children under 21 are covered at no additional cost on our BorderHop™ and Medical plans. Up to 5 children are covered at no additional cost when travelling with two adults. Children must be related to, and accompanied by the policy holder or primary insured.

24 Hour Emergency Help

You can rest assured knowing that you have 24/7 emergency assistance. We are there for you when you need us most.